Zhoras333 Answers: Your Ultimate FAQ Guide

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.account.zhoras333.com and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@zhoras333.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@zhoras333.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within the U.S. will be delivered within three to ten days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We process orders quickly, so please contact our customer support immediately if you need to update your shipping address. We’ll do our best to make changes before your order ships.

If you haven’t received your confirmation email, please check your spam or junk folder. If it’s still missing, contact our support team so we can assist you. info@zhoras333.com 

At this time, we do not offer gift wrapping or personalized messages. However, we're always looking for ways to enhance our service and may include these options in the future.

Simply enter your coupon or discount code in the designated field at checkout, and the discount will be automatically applied to your order total.

Shipping costs depend on the item you’ve ordered. If your order value is iqual or more than $69.99, we provide free shipping within the U.S.

We ship within the United States. Please check this detailed breakdown (add link) before ordering to make sure we can deliver to your geographical location.

Orders are typically processed within 1-3 business days. Shipping times vary by location, but standard shipping usually takes 3-7 business days.

At this time, we do not offer expedited or express shipping options. We appreciate your understanding and recommend using our standard shipping method, which is designed to deliver your order reliably. If you have any further questions or need assistance, please feel free to contact our customer support.

If your order is delayed or does not arrive on time, please contact our customer service with your order number. We will work with the carrier to track your package and resolve any issues. Email: info@zhoras333.com 

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

Please contact our customer service team via info@zhoras333.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@zhoras333.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Certain items, such as personalized or intimate products, may not be eligible for return or exchange. Please consult our return policy for a full list of exceptions.

You can reach us through our contact form, by email, or by calling our customer support hotline. Please visit our "Contact Us" page for more details.

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